Withdrawal of a Credit Purchase

Companion to the Terms and Conditions of Sale of Environmental Credits, Clause 7.

Your right of withdrawal

If you purchased Environmental Credits as a consumer, you may withdraw from the purchase within the legal period of your country of domicile, as provided in Clause 7 of the Terms and Conditions of Sale of Environmental Credits:

• Brazil: 7 calendar days from purchase confirmation (Article 49 of the Consumer Defense Code). This right is preserved even if you chose immediate Retirement.
• European Economic Area and United Kingdom: 14 days from purchase confirmation — unless you expressly consented to immediate Retirement and acknowledged the loss of the withdrawal right at checkout, in which case the right ends when Retirement occurs.
• Other countries: as the law of your domicile provides. If your country provides no withdrawal right, purchases are final once completed; our support policy still applies.

The effects of withdrawal depend on the state of your Credits (in your Account, retired at your express request, or transferred) and are described in Clause 7.2 of the Terms. Refunds are made by the same payment method you used.

How to withdraw

Contact us within the legal period at support@carrot.eco and state clearly that you wish to withdraw from the purchase. No particular form of words is required — any clear statement is sufficient. We will confirm receipt of your request without delay.

So that we can identify the order, please include:

• the order number, or a description of the Credits purchased;
• the date of the purchase;
• the name of the consumer or consumers who made the purchase;
• the e-mail address used for the purchase.